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We're available 24/7. Call us at

1-800-909-9493

Thank you for visiting the Pond's® web site.

If you would like to speak to a consumer advisor please call us at: 1-800-909-9493 Monday-Friday 8:30 AM - 6:00 PM Eastern Time.

IF THIS IS A MEDICAL OR PRODUCT SAFETY EMERGENCY, PLEASE CALL 1-800-909-9493. This number is available 24 hours a day / 7 days a week.

If you are reporting a problem with one of our products, please be sure to include your address and a telephone number where you can be reached during the day so we can contact you for further information.

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The UPC code can be found at the bottom of the barcode on your product. This is usually 13 characters long.

Example:MAY1513BUO 16:56 L37 or something similar found near/including the expiration date


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